Online speech therapy in Urdu and English for families in the UK
From our centre in Multan we coach British-Pakistani parents in Bradford, Birmingham, London, Manchester, Luton and Glasgow in Urdu and English, most often while an NHS speech and language therapy waiting list ticks slowly along.
Our centre is in Multan, Pakistan — we don’t have a branch in United Kingdom. For families in United Kingdom we work entirely online, in English or Urdu, and we point you to your own country’s services too.
Most British-Pakistani parents we meet are second- or third-generation British. They speak English fluently, but they are raising children in homes where grandparents speak Urdu, Punjabi or Pahari and the child hears all of it. When speech seems slow, families want two things at once: to understand it in a British context, and to talk it through with someone who knows the Pakistani home.
We are one physical centre in Multan, led by Speech & Language Therapist Mahnoor Baloch. We are not an NHS service, we hold no UK registration and we have no UK branch. For British families we work by video only, coaching parents, in the same format we use on our other worldwide pages. The reason people reach us is almost always the wait.
The time difference is real and we plan around it rather than pretend it away. The UK sits four to five hours behind Pakistan, so a UK after-school or early-evening slot is a later evening for us in Multan. The call lands after the school run, and nobody takes a child out of nursery for it.
Working with families in United Kingdom
We start by listening to the whole picture: where you are on the NHS pathway, what the health visitor, nursery or school has said, which languages your child hears in a normal week, and what worries you most. Then we agree a small home plan that complements whatever your NHS therapist will eventually do. The aim is to keep a child moving during the wait, not to run a parallel diagnosis.
Between calls you lead. We show you how to draw words out at tea-time, on the school run and in ordinary play, how to hold a calm boundary, and how to turn dressing, handwriting and self-care into small daily wins. You can read how our online sessions actually run before you commit to anything.
Across the team we cover speech therapy, ABA and behavioural support, special education, child psychology, developmental assessment, and motor, handwriting and sensory-regulation skills. We do not have a licensed occupational therapist, so we describe that last strand honestly as practical motor and daily-living coaching, not clinical occupational therapy.
What can we do while we wait for NHS speech and language therapy?
Ask your nursery or school to start support now, because they do not need a diagnosis or a therapist’s report to begin. Write down every word your child says over one week, counting both languages. Build two or three short language routines into ordinary days. A child who arrives at their NHS appointment already practising is in a better place than one who waited quietly.
The route in usually starts with your health visitor, your GP or the SENCo at nursery or school. In many parts of the UK a parent can refer to children’s speech and language therapy directly, so ring your local service and ask what they allow. Arrangements differ by area and change, which is why we will not tell you what your own trust or board does.
What we do in that window is deliberately narrow. We watch your child on video during ordinary play, pick two or three things you can change in how you respond, and practise them with you live. Our free age-by-age milestone checklists take two minutes and are worth filling in before any appointment, ours or theirs.
Is my child delayed, or growing up with two languages?
Count your child’s words across every language they use, not one. A child with fourteen words in Urdu and ten in English, four of which are the same idea in both, has a vocabulary of twenty, not ten. Growing up bilingual does not cause a speech delay. A genuine delay shows up in both languages, not only in English.
The two lists rarely grow at the same speed. Urdu, Punjabi or Pahari comes from you, from grandparents and from phone calls home. English arrives in a nursery room where your child may be the quietest in the group for a full term. Nursery staff see only the English list, and that is often what starts the first conversation. You are the only person who sees both. We go through this properly in does bilingualism cause speech delay?
Some things are not about language at all, and those we look at hardest. Does your child turn when you say their name. Do they point at something to show you, not only to ask for it. Do they copy a gesture, or share a look when something is funny. Those signals read the same in Urdu and in English, which makes them more useful than a word count in a bilingual home.
Which UK families come to us
Most are British-Pakistani parents whose child is already on an NHS list, or whose nursery has raised a concern and left them unsure what happens next. Many arrive by word of mouth in tight community networks in Bradford and Birmingham. We also work with families who split the year between Britain and Pakistan: because we sit in Multan, coaching carries on through a long summer there instead of stopping for six weeks. If a family moves on later, our pages for families in India and for Pakistani families in Australia run the same Urdu-and-English format.
Plenty of parents message us in plain Roman Urdu, which is completely fine: bacha bolta nahi, der se bol raha hai, zaban saaf nahi, aik jagah nahi baithta. You do not have to translate your worry into clinical English before you talk to us. اسپیچ تھیراپسٹ سے بات اردو میں بھی ہو سکتی ہے۔
What an online session actually looks like
It is an ordinary video call on a phone or a laptop, usually late afternoon or early evening UK time. No app to install, no clinic room, no travelling across a city in the rain with a tired three-year-old.
We ask a parent to keep the camera on the child during normal play rather than sitting them in front of the screen. Watching your child stack blocks, push a toy away or ask for a biscuit tells us more than a described version of the same moment. We pause, suggest one change in how you respond, and you try it while we watch. Every session closes with one or two things to practise, written down in whichever language you read more easily.
What you can start doing tomorrow morning
You do not need a diagnosis, an appointment or a resource to begin. Five habits do most of the early work in a bilingual British home, and what usually shifts first is not new words but how much your child tries to communicate.
- Give the word, do not test for it. Instead of asking “what is this?”, say “doodh — you want doodh” and hand it over. Questions put a struggling child on the spot; models give them something to copy.
- Wait longer than feels comfortable. Count five slow seconds after you speak. In a busy household many children never get a gap big enough to answer in.
- One language per person, not per sentence. If you speak Urdu and nursery speaks English, that is a clean split a child can learn from. Mixing inside a sentence is normal and harmless, but a steady pattern is easier.
- Narrate the boring bits. Coat, buggy, door, bus, school. Repetition inside ordinary routines beats a special half-hour of teaching.
- Turn the background off. A television or tablet running behind play swallows the very sounds your child is trying to pick out.
Keep a short note of what changes over a fortnight: new words, more pointing, longer looking at your face. Take it to your NHS appointment or bring it to your first call with us. It is the most useful thing a parent can hand a therapist, and it costs nothing.
When you should see someone in the UK instead of us
Speak to your GP or health visitor first if your child was not babbling by around a year, has lost words or skills they already had, does not seem to respond to sound, is choking or struggling with feeding and swallowing, or has had a sudden change in behaviour or movement. Those are reasons to be seen face to face, not reasons to panic, and we will say so on the first call rather than take the session.
We also refer on for anything needing hands-on or locally regulated work: a formal diagnosis, a hearing test, clinical occupational therapy or physiotherapy, medication decisions, and any report a school or council needs in a set format. Online parent coaching sits alongside that care, never in place of it.
If you are not sure which of those two you are looking at, send a short message with your child’s age and what is worrying you, on WhatsApp at +92 314 6040262 or through our contact page. The first consultation is free, and sometimes the honest answer is simply “book the hearing test first”.
Getting help where you are, too
Alongside working with us online, here’s how families in United Kingdom can reach support in their own area. Processes change, so always double-check locally.
The NHS route into speech and language therapy
Support usually begins with your GP, your health visitor or the SENCo at nursery or school, any of whom can refer a child to speech and language therapy or to community paediatrics. In many areas a parent can also refer directly, so it is worth ringing your local service and asking. Waits are commonly long and vary a great deal between areas, which is the main reason families look for something to do in the meantime. Local processes differ and change, so confirm the current position where you live.
School support, and what it is called where you live
In England the SENCo can put help in place through SEN Support, and where needs are greater you or the school can request an EHC needs assessment, which may lead to an Education, Health and Care Plan. The names differ across the UK: Scotland works through additional support for learning, Wales through the additional learning needs system and an individual development plan, and Northern Ireland through its own special educational needs framework. Timescales are set in law but can feel slow, and detail varies by council or board.
Hearing, and why it is worth ruling out early
Unclear or delayed speech can have a hearing cause, including the glue ear that follows repeated ear infections in small children, and it is worth excluding before anything else. Babies in the UK are offered newborn hearing screening, but hearing can change afterwards, so a pass at birth does not settle the question at three. Ask your GP or health visitor about an audiology referral if your child mishears, turns the television up, or seems to listen only when facing you.
Cities we support families in across United Kingdom
We work online with United Kingdom-based families wherever you are. If you’re in one of these cities, here’s a page written for your community.
What we can do with your child online from United Kingdom
What we help children with in United Kingdom
Whether your child has a diagnosis or you’ve just started to worry, these are the areas we work with online. Tap any one to understand the signs and how we help.
- Autism
- Speech Delay
- Stammering
- ADHD
- Down Syndrome
- Learning Difficulties
- Unclear Speech
- Developmental Delay
- Apraxia of Speech
- Dyslexia
- Sensory Processing
- Hearing & Speech
- Language Disorder (DLD)
- Slow Learners
- Selective Mutism
- Childhood Anxiety
- Dysgraphia
- Dyscalculia
- Dyspraxia (DCD)
- Auditory Processing
- Cerebral Palsy
- Feeding & Eating
- Tics & Tourette’s
Not sure where your child fits? Try our free 2-minute development check or which therapy does my child need?
Getting started from United Kingdom is simple
- 1
Message us on WhatsApp
Tell us your child’s age and what’s worrying you — a short message is enough. We reply in English or Urdu.
- 2
A free first consultation
We listen properly, ask a few questions, and give you an honest read on what your child needs — all over video. No pressure, no jargon.
- 3
A clear plan you can act on
You leave with a plan: online sessions where they help, plus a home program you can start the same week.
Questions from families in United Kingdom
Are you an NHS service or a registered UK provider?
No. We are not part of the NHS, we hold no UK registration and we have no UK branch. We work with British families online only, as Urdu and English parent coaching and support. For a formal diagnosis, a hearing test or funded therapy you should use NHS and school services, and we are happy to help you work out which professional to ask for and what to say when you ring.
Can you get us seen faster on the NHS waiting list?
No, and we would not claim to. We have no influence over NHS waiting lists and we are not a shortcut around them. What we can do is help you use the waiting months well, so your child keeps practising at home and you arrive at the appointment with a written record of what you have seen rather than a blank memory of a difficult year.
Do we need a diagnosis or a referral before we start with you?
No. Most families come to us with a worry rather than a diagnosis, often before any NHS assessment has happened. We can start coaching straight away, and if what you describe points to something needing a professional in the room we will tell you on the first call. A diagnosis matters for school and funding, but you do not need one to begin helping your child at home.
What does it cost, and is the first consultation free?
The first consultation is free, wherever in the UK you are. After that it depends on which service your child needs and how often we meet, so we would rather talk it through than name a figure that turns out not to fit your family. Message us on WhatsApp at +92 314 6040262 with your child’s age and your main concern, and we will explain the options plainly.
Which language do sessions run in?
Urdu, English or a blend, whichever your family actually uses at home. Many British-Pakistani parents speak English fluently and still find it easier to describe a child’s behaviour, and their own worry, partly in Urdu. If the home language is Punjabi or Pahari we work in Urdu and English, and we count your child’s words from every language they use.
Should we stop speaking Urdu at home so my child’s English catches up?
No. Dropping the language you are most fluent in usually removes the richest input your child gets, and it costs them the family conversations that language exists for. A genuine delay shows in both languages, so switching to English does not fix it, it only hides one of the two lists. Keep Urdu, keep talking, and let nursery do the English.
Can you help us understand an EHCP, a SENCo meeting or a Scottish support plan?
We can talk through what these mean and help you prepare your questions, so you feel steadier walking in. We cannot carry out an EHC needs assessment or its equivalent elsewhere in the UK, because that sits with your local authority, board and school. What we can do is help you organise what you have noticed at home into something a meeting can use.
Do you offer occupational therapy?
No. We do not have a licensed occupational therapist, so we do not call what we do occupational therapy or sensory integration therapy. We coach practical motor, handwriting, dressing and daily-living skills. For clinical occupational therapy or physiotherapy you would go through the NHS or a registered private practitioner in the UK.
Other areas we support
Written by the Inclusive Developmental and Therapy Center therapy team · medically reviewed by Dr Muhammad Suffyan, MB BS (GMC 8023727) · Last reviewed July 2026
Let’s talk about your child — wherever you are in United Kingdom
A short, friendly conversation is the best first step. Call, text or WhatsApp us — we’ll listen and guide you, with no pressure.
MPS Road, Block A Model Town, Multan (near Bloomfield Hall School, Street No. 2) · Mon–Sat, 10 AM – 7 PM